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Incident Coordinator

Kansas City, MO
Company Description: 

Network Runners, Inc. is a Information Technology Solutions Company - providing innovative IT solutions and organizational support within the DOD and the Civil sector.  Our largest presence is in the U.S. Marine Corps, U.S Army, U.S. Navy, Joint Agencies, DIA, USDA/NIFA, USDA/FNS, USDA/FSIS, USDA/FSA, BPD, BFS etc providing Information Technology and Organizational Support solutions. Today, NRI’s, experienced and highly qualified team members, are located in nearly a dozen cities nationwide. We are recognized for our value, ingenuity and mission focus. 
 
Headquartered in Sterling, Virginia, NRI is now an established CMMI Maturity Level 3 and ISO 9001: 2015 Certified Small Disadvantaged Business, Woman Owned Small Business, Virginia MBE and Maryland MBE.

Clearance: Must have an active Secret Clearance or higher. 

Position Description:

Responsible for incident creation, prioritization, assignment, queue management, escalation and resolution in order to restore normal service operation as quickly as possible minimizing the disruption to a customers of a multi-site Data Center. Oversee and maintain a communication plan relating service and application outage/degradation situational awareness to Data Center customers and stakeholders. Review IM processes, procedures and metrics to identify service improvement and staff opportunities for improvement and efficiency

Required Experience:

Candidate must be of a senior level and have experience in VMWare vRealize Operations Suite (Operations Manager), BMC: Remedy Service Management Suite, Analytics and Smart Reporting.
 
Certifications/Education:

Required: ITILv3 2011 Intermediate certification

Work Location: Kansas City, MO

Salary: Competitive salary

Attractive Benefits Package: Medical/Dental/Vision/PTO/401k/FSA
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