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Help Desk Specialist

Atlantic City, NJ
Position Title: Help Desk Specialist
Company Description:
Network Runners, Inc. is an Information Technology Solutions Company - providing innovative IT solutions and organizational support within the DOD and the Civil sector.  Our largest presence is in the U.S. Marine Corps, U.S Army, U.S. Navy, DISA, Joint Agencies, DIA, USDA/NIFA, USDA/FNS, USDA/FSIS, USDA/FSA, BPD, BFS etc. providing Information Technology and Organizational Support solutions. Today, NRI’s, experienced and highly qualified team members, are in nearly a dozen cities nationwide. We are recognized for our value, ingenuity and mission focus. 
Headquartered in Sterling, Virginia, NRI is now an established CMMI Maturity Level 3 and ISO 9001: 2015 Certified Small Disadvantaged Business, Woman Owned Small Business, Virginia MBE and Maryland MBE.
Clearance Requirements: **Must have a Secret Clearance**
Position Description:
Network Runners is seeking a highly motivated Help Desk Specialist to support The Department of Homeland Security (DHS) Science and Technology Directorate. The Help Desk Specialist will serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  •  Provide phone and in-person support to users in the areas of:
    • E-mail
    • LAN/SciTech
    • Directories
    • Standard desktop images and applications
Education Requirements:
  • High School diploma or GED certification and /or 1-4 years’ experience 
Type of Job: Full Time
Salary: Competitive salary
Attractive Benefits Package: Medical/Dental/Vision/401K/FSA/LTD/STD/PTO/Federal Holidays
Work Location: Atlantic City, NJ 

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