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Program Manager
National Coast Guard Museum (NCGM) Staffing Support Services
Clearance: Unclassified; must pass USCG Tier 1 (T1)/NACI suitability screening and obtain required facility badge/CAC and authorized system access.
Position Description
Network Runners, Inc. is seeking a Program Manager to serve as the senior on-site contractor manager for the National Coast Guard Museum. The PM directs workforce performance, contract administration, quality control, daily operational coordination, and continuity of museum operations while serving as the primary contractor liaison to the Contracting Officer (CO) and Contracting Officer's Representative (COR).
Duties & Responsibilities
Salary: Competitive salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays.
Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.
Company Description
Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.
National Coast Guard Museum (NCGM) Staffing Support Services
Clearance: Unclassified; must pass USCG Tier 1 (T1)/NACI suitability screening and obtain required facility badge/CAC and authorized system access.
Position Description
Network Runners, Inc. is seeking a Program Manager to serve as the senior on-site contractor manager for the National Coast Guard Museum. The PM directs workforce performance, contract administration, quality control, daily operational coordination, and continuity of museum operations while serving as the primary contractor liaison to the Contracting Officer (CO) and Contracting Officer's Representative (COR).
Duties & Responsibilities
- Direct daily contractor support for visitor services, education, volunteer operations, event coordination, IT/AV systems, exhibit maintenance, and museum administration.
- Supervise, schedule, recruit, onboard, and retain contractor staff; coordinate shift coverage, substitutes, leave, safety training, and personnel performance without Government supervision of contractor employees.
- Lead the 30-calendar-day phase-in, suitability and badging tracking, staff orientation, Government-furnished property inventory, and readiness for full operational capability by Day 31.
- Develop, implement, and update the Quality Control Plan, operating procedures, staff training controls, deficiency/corrective-action records, and continuity measures.
- Serve as the designated interface for Government direction; lead kickoff, transition, and monthly performance reviews; maintain action logs, status reports, financial reporting, and required deliverables.
- Monitor labor costs and invoice support, visitor satisfaction, staffing metrics, IT/AV availability, accessibility, incident response, and performance standards while escalating risks promptly.
- Enforce non-personal services boundaries, facility security, NDA compliance, contractor identification requirements, emergency procedures, and proper stewardship of Government property.
- 7+ years of progressively responsible leadership in a museum, cultural institution, public attraction, or comparable nonprofit environment, including 3+ years managing personnel and budgets.
- Demonstrated knowledge of museum back-of-house operations, collections care, exhibitions, visitor-facing support, and facility coordination.
- Experience with staff recruitment, labor planning, performance measurement, risk resolution, and contractor financial and administrative controls.
- Ability to translate multi-year strategic goals into annual work plans, measurable performance objectives, and practical operating procedures.
- Museum or USCG-history expertise, digital museum systems knowledge, and crisis management capability are highly desirable.
- Bachelor's or master's degree in Museum Studies, Art History, Business Administration, Public Administration, or a related field required.
- Complete USCG-required orientation, security, customer-service, emergency response, and applicable systems-access training; comply with NDA and T1/NACI requirements.
- Program management credentials are advantageous but are not specified as mandatory by the PWS.
Salary: Competitive salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays.
Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.
Company Description
Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.