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Volunteer Manager
National Coast Guard Museum (NCGM) Staffing Support Services
Clearance: Unclassified; must pass USCG Tier 1 (T1)/NACI suitability screening and obtain required facility badge/CAC and authorized system access.
Position Description
Network Runners, Inc. is seeking a Volunteer Manager to recruit, coordinate, train, schedule, and retain museum volunteers and docents supporting galleries, visitor engagement, educational programs, and community activities. The position connects the National Coast Guard Museum with the local community and supports a positive, well-organized volunteer experience.
Duties & Responsibilities
Minimum Qualifications/Requirements
Type of Job: Full Time | Key Personnel | Onboard within 30 calendar days of award
Salary: Competitive salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays.
Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.
Company Description
Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.
Clearance: Unclassified; must pass USCG Tier 1 (T1)/NACI suitability screening and obtain required facility badge/CAC and authorized system access.
Position Description
Network Runners, Inc. is seeking a Volunteer Manager to recruit, coordinate, train, schedule, and retain museum volunteers and docents supporting galleries, visitor engagement, educational programs, and community activities. The position connects the National Coast Guard Museum with the local community and supports a positive, well-organized volunteer experience.
Duties & Responsibilities
- Recruit and interview prospective volunteers for Government-approved docent, ambassador, educational, and administrative support roles.
- Coordinate Government-required volunteer suitability and access documentation without making final Government access or suitability determinations.
- Develop and deliver volunteer orientations covering Coast Guard history, visitor interaction, safety, emergency procedures, and assigned museum tasks.
- Match volunteer interests and capabilities with approved assignments; maintain shift rosters and coverage for normal operations and special events.
- Administer volunteer management systems, including contact lists, schedules, attendance, service-hour records, and volunteer contributions.
- Communicate with volunteers through newsletters, program notices, and regular updates; coordinate recognition and appreciation activities.
- Partner with the Education Program Manager and Visitor and Event Coordinator to integrate trained volunteers into approved programs and events.
- Address volunteer concerns and interpersonal conflicts professionally, observing distinctions between volunteer roles and paid employment.
Minimum Qualifications/Requirements
- 2–4 years of volunteer management, community outreach, or program coordination experience; nonprofit, museum, and cultural institution experience preferred.
- Experience in diverse recruitment, volunteer training, public speaking, scheduling, and volunteer database administration.
- Knowledge of volunteer and employee labor distinctions and a strong record of diplomacy, conflict resolution, and volunteer retention.
- Ability to engage students, retirees, community organizations, and multigenerational teams.
- Bachelor's degree in Human Resources, Social Sciences, Communications, or Museum Studies required.
- Certified in Volunteer Administration (CVA) highly desired, not mandatory.
- Complete USCG-required orientation, safety, security/suitability, volunteer-program, and visitor-service training.
Type of Job: Full Time | Key Personnel | Onboard within 30 calendar days of award
Salary: Competitive salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays.
Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.
Company Description
Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.