Apply to Visitor and Event Coordinator

Visitor and Event Coordinator

National Coast Guard Museum (NCGM) Staffing Support Services

Clearance: Unclassified; must pass USCG Tier 1 (T1)/NACI suitability screening and obtain required facility badge/CAC and authorized system access.

Position Description
Network Runners, Inc. is seeking a Visitor and Event Coordinator to lead front-of-house visitor logistics, visitor experience support, and execution of Government-approved museum, community, military, and special events. The VEC coordinates schedules, event readiness, visitor movement, and event-day operations with contractor personnel and authorized museum stakeholders.

Duties & Responsibilities

Plan and coordinate approved recurring events, public programs, community activities, and military or VIP functions, including authorized association coordination.
Prepare event run-of-show plans, schedules, room layouts, staffing needs, equipment requirements, event setup and teardown plans, and logistical checklists.
Serve as the on-site operational point of contact for evening and weekend events while ensuring adherence to facility, exhibit-protection, fire, safety, and occupancy rules.
Coordinate visitor traffic, front-of-house logistics, accessible pathways, special visitor needs, and conflict-free use of museum galleries and event spaces.
Maintain the master institutional calendar and coordinate daily public visiting hours with event schedules and museum programs.
Collect and analyze visitor surveys, experience metrics, feedback, and complaints to recommend improvements and support visitor-service training.
Coordinate with authorized third-party vendors for catering, rentals, staging, or audiovisual needs, without independently binding Government funds.
Track authorized event expenditures and vendor documentation; report operational issues, safety concerns, or major visitor-service disruptions through the PM.

Minimum Qualifications/Requirements

2–4 years of event planning, hospitality, or museum front-of-house operations experience.
Proficiency in Microsoft Office, event registration platforms, scheduling tools, and detailed event logistics.
Knowledge of visitor-flow management, accessibility, vendor coordination, public safety, fire/occupancy controls, and visitor satisfaction measurement.
Excellent customer-service, stakeholder coordination, conflict resolution, and composure in fast-paced public events.
Familiarity with senior military/civic event protocol and gallery-sensitive event planning preferred.

Education

Bachelor's degree in Hospitality Management, Public Relations, Marketing, or a related field required.

Required Training/Certifications

Complete USCG-required museum orientation, visitor service, security/suitability, accessibility, emergency response, and event safety training.
No separate professional certification is expressly required by the PWS.

Type of Job: Full Time | Key Personnel | Onboard within 30 calendar days of award
Salary: Competitive salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays.
Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.

Company Description
Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.